How to reduce slow payment performance

Created by Hristijan Jazhev, Modified on Wed, 6 Aug at 11:17 AM by Hristijan Jazhev

*Sometimes (especially when they have A35-A80 Models) slow payment issues can occurs. In order to resolve the issue, do the following:


1. Clear logs

- Open ServiceApp

- Menu

- Service Menu

- Enter the password 

- Functions 

- CTAP

- Verwijder logs / Clear logs



*If this doesn't help reducing the slow performance, we should consider changing the DNS Provider.


*If they have A35-A80 models , keep in mind that changes needs to happen in the A80 model , as it's giving network to the A35.


2. Log in to A80 PIN Machine

- Click as much as you can( on the red color )  , until it opens the settings

- Try entering 166831 or 00000

- Navigate to Ethernet  

- Set Static

- Check the IP (also the DNS Provider) of the device in the Unifi and apply that IP after selecting Static

- Change the DNS Provider ( 8.8.8.8 or 8.8.4.4 Google DNS Provider) OR ( 1.1.1.1 Cloudflare DNS Provider)

- Apply it and then check if the payment performance is reduced (it's the best to monitor it for some time)





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